md99 Privacy Protection Policy

Policy Overview

Every player who accesses the md99 platform is considered to have read, understood, and agreed to this Privacy Policy by using our services. We treat personal data security as our foremost responsibility and handle it with SSL encryption.

This policy covers all of md99's website and services. All information collected through our website, mobile app, customer support, and other digital channels we operate is handled under the protection of this policy.

If you have any questions after reading this document, you can contact us at [email protected].

How we use your information

At md99, we use the data we collect only in fair and trustworthy ways. We avoid using data where it is not necessary for the stated purpose.

2.1 — Providing our service

• Opening, verifying and maintaining accounts
• Processing deposits and withdrawals
• Delivering games and bonuses
• Customer support — 24/7 via Live Chat and email

2.2 — Security and legal compliance

• To prevent money laundering and fraud
• To verify that players are of legal age and to block anyone under 21+
• To meet legal, regulatory or contractual obligations

2.3 — Platform improvement

• Data analysis to improve the website and mobile platform
• Providing personalised services based on player preferences
• Studying usage patterns to develop new services

2.4 — Communications

We contact players only to keep them informed of account notifications, bonus offers and service updates. We do not send unwanted spam. If we wish to send promotional messages, we obtain the player's prior consent.

Data retention and deletion

4.1 — Data retention period

We do not retain personal data beyond what is needed to provide our service. Data will be kept for as long as a player's account is active, and after the account is closed—

• Financial or legally required data will be retained as required by law
• Personal data collected with consent will generally be deleted after 5 years of retention
• Data deletion requests will be processed promptly unless there is a legal basis to retain the data

4.2 — Data Security Measures

At md99, we treat data security as a top priority—

• SSL (Secure Socket Layer) encryption — to protect all data transfers
• Database encryption — to protect sensitive personal information
• Access control — so that only authorised staff can access data
• Regular security audits are conducted and any vulnerabilities are resolved

Players' Rights

At md99, every player has the following rights regarding their personal data—

6.1 — Right of Access

You can request to view what data we hold about you. Send your request to [email protected] and we will respond promptly.

6.2 — Right to Rectification

If your personal information is incorrect, you can request a correction. We will update any inaccurate data as quickly as possible.

6.3 — Right to Erasure

If you no longer use our services, you can request that your personal data be deleted. Where we have a legal basis to retain certain data, we will keep it only as required by law.

6.4 — Right to Data Portability

You can request a copy of the data we hold about you in a usable format.

6.5 — Right to Object

If we process your data for marketing purposes, you can opt out in advance. We will honour that request.

For any rights-related matter, please contact us at [email protected].

Policy Updates and Notice

md99 reserves the right to update this Privacy Policy when appropriate. Any changes will be reflected on the website immediately, and the "Last Updated" date will be revised accordingly.

By continuing to use the website, players are considered to have agreed to the updated policy. If you have any questions about the changes, please contact us at [email protected].