A healthy way to play with md99
Gambling is entertainment. At md99, we provide personal limits, self-exclusion, and 24/7 support so every player can have a safe and healthy experience.
Gambling is entertainment — not an investment
md99 is a platform built to give Myanmar players a quality entertainment experience. We genuinely believe that gambling should stay fun and never cause harm that spills into your everyday life.
Responsible gaming means staying in control of your finances and your time. md99 puts in your hands the ability to set limits for your own benefit, check your session time, and pause your account when needed.
Gambling is not a tool for earning income. Every player should keep this front of mind, and md99 is always here if you need help with any issues that come up.
Take control of your play
Below are the tools available at md99 for players to set their own limits.
Deposit Limits
You can set a daily, weekly, or monthly deposit amount in advance. Once that limit is reached, no further deposits can be made until the set period ends.
Session Time Controls
You can limit the amount of time you spend playing. When the set time is up, play will stop and you will receive a notification to review your session. Tracking your play time is the first step toward healthy gaming.
Self-Exclusion
When you want to stop gambling, contact the support team and request self-exclusion. Your account cannot be reopened during the exclusion period.
Time-Out
You can request a temporary break of 1 to 30 days. During this period, you will not be able to play and access to your account will be suspended. It is a way to take a healthy pause.
Loss Limit
You can set a maximum amount you are allowed to lose within a given period. Once that amount is reached, the system will prompt you to stop rather than continue playing.
24/7 Support
For any gambling-related issue, you can reach us via live chat any time of the day. Contact us early before things get worse — it takes strength to admit you need help.
Know when gambling becomes a problem
If you or someone close to you shows any of the following signs, take notice immediately.
- Borrowing money or looking for ways to get money because you cannot afford to gamble.
- Gambling again to try to win back lost money — continuing to play with the belief that you will recover it.
- Neglecting family, friends or work because of gambling.
- Trying to stop gambling but feeling unable to control the urge.
- Knowing that gambling is causing harm but continuing to play anyway.
- Hiding your gambling from family or being dishonest about it.
- Feeling anxious, angry or restless when you are not gambling.
Key amount boundaries you should know
| Transaction | Minimum Amount | More Details |
|---|---|---|
| Deposit | 20,000 Ks | Available via KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer. Limits are in place and must not be exceeded. |
| Withdrawal | 30,000 Ks | Processed within 1 hour of the request being submitted. Fast and reliable withdrawals are our priority. |
| Self-Set Limit | Set by you | You can set daily, weekly or monthly deposit limits through our support team. Limits take effect immediately once submitted; removing them may take some time to process. |
How to request a limit
Open Live Chat
Click the live chat on the md99 website to connect with our customer service team. The service is available 24/7.
Choose the Type of Limit
Deposit limit, playing time limit, loss limit, Time-Out or Self-Exclusion — let our support team know which one you want.
Set the Amount or Duration
Tell us the exact amount or time period you want to limit. Our support team will handle it with full confidentiality.
Receive Confirmation
You will receive confirmation that the limit is active, after which it takes effect immediately.
Gambling problems — we are here to listen
Reach out safely
If gambling is becoming a problem in your life, there is no need to feel ashamed — we are ready to help. Asking for help is not a weakness; it takes courage.
You can reach our customer service team in Myanmar language 24 hours a day, 7 days a week.
Practical tips for healthy gambling
Set a time limit
Decide how long you will play before you start. If you plan to play for 2 hours today, set an alarm and stop when it goes off.
Set a budget in advance
Decide in advance how much you are willing to spend for entertainment, and stop when that amount is gone — do not chase your losses.
Keep it for entertainment
Gambling is not a way to earn income — it is entertainment only. Always keep this in mind.
Take breaks when needed
Don't let gambling take time away from your family. Put your relationships with family and friends first.
Play md99 responsibly with responsible gambling
If you choose to play, set limits and play wisely. If you ever have any issues, our support team is always here for you.